Warranty

Updated on November 26, 2025

At ATLI, we stand behind the quality of our electronic products. We warrant that our products are free from defects in material and workmanship under normal use for a period of one (1) year from the original date of delivery.

What Is Covered?

This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period. During the Warranty Period, ATLI will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.

Coverage includes:

  • Internal hardware component failures.

  • Manufacturing defects.

  • Power-related issues not caused by external surges.

What Is Not Covered?

    This Limited Warranty does not cover any problem that is caused by:

    • Physical Damage: Damage resulting from negligence, misuse, abuse, accidents, or alterations (e.g., dropping the device, liquid damage/spills, or exposure to extreme temperatures).

    • Unauthorized Repairs: Damage caused by service performed by anyone who is not a representative of ATLI.

    • Normal Wear and Tear: Cosmetic damage including but not limited to scratches, dents, and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship.

    • Consumables: Parts designed to diminish over time (such as batteries), unless failure has occurred due to a defect in materials or workmanship.

    • Incompatibility: Issues resulting from the use of third-party accessories, software, or power adapters not approved by ATLI.

    How to Obtain Warranty Service

    To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you.

    1. Contact Support: Email us at techsupport@atliview.com with a print or capture of your order information and a detailed description of the issue.

    2. Troubleshooting: Our team may ask for photos or video proof of the defect to attempt to troubleshoot the issue remotely.

    3. Return Authorization: If the issue cannot be resolved remotely, we will issue a Return Merchandise Authorization (RMA) number and instructions on where to ship your product.

    Shipping Costs:

    • The customer is responsible for shipping the unit to our facility, and ATLI will cover the cost of shipping the repaired/replaced unit back to the customer.

    Limitation of Liability

    ATLI shall not be liable for any incidental or consequential damages for breach of any express or implied warranty on this product. This includes, but is not limited to, loss of data, loss of use of the product, or lost profits.