Shipping Policy

Updated on: May 29, 2025

Thank you for shopping with us at ATLI Store. We strive to provide you with the best shipping experience possible. Please read our shipping policy carefully to understand how we handle shipping for your orders.

Shipping LocationsWe proudly serve customers internationally. Our shipping policy is designed to ensure timely and efficient delivery of your orders:

  • Domestic Shipping (United States): For orders being shipped to U.S. addresses, we prioritise fulfillments from our U.S. warehouse whenever items are in stock. In the event that items are not available in our U.S. warehouse, orders will be shipped directly from Shenzhen, China, or SAR Hong Kong.

  • International Shipping: For address in other countries, orders will be dispatched from our warehouses located in Shenzhen, China, or SAR Hong Kong. We strive to provide reliable international shipping services, though please note that delivery times may vary based on the destination and customs processing.

 

Shipping Rates

Shipping rates are calculated based on the destination, weight of the items, and the selected shipping method. To view the shipping rates for your order, please proceed to the checkout page where rates will be displayed based on your specific selections.

Please note that shipping rates can also be influenced by various factors, including:

  • Seasonal Fluctuations: During high seasons (such as holidays), shipping rates may increase due to higher demand. Conversely, rates may decrease during low seasons.

  • Unexpected Situations: Factors such as tariffs, changes in shipping regulations, and other unforeseen circumstances can also affect shipping costs.

 

Processing Time

  • Order Processing: All orders placed on weekdays will be processed within 48 hours. This means that once your order is confirmed and payment is processed, our team will immediately begin the preparation and packaging of your shipment to ensure it is ready for dispatch as quickly as possible.

  • Weekend and Holiday Orders: Orders placed on weekends and public holidays will be processed on the next business day when our office reopens. 

 

Shipping Method

At checkout, Standard Shipping is available. Below are the details:

  • Standard Shipping: This option uses our reliable courier partner to deliver your parcel. Your order will be handled efficiently and passed to a local courier for final delivery. Standard Shipping is a cost-effective choice, but please be aware that it may take longer compared to expedited options.

  • Expedited Shipping: While expedited shipping options via DHL or FedEx are not directly available at checkout, we understand that some customers may require faster delivery. If this is the case, please contact our customer service team for a personalised quote. We’ll be happy to help you find the best rates and options for expedited shipping based on your needs.

 

Order Tracking

Once your order has been processed and dispatched, you will receive an email confirmation containing your tracking information. You can use this tracking number to monitor the status of your shipment through our courier partner's website. If you have any questions or cannot locate your tracking information, please feel free to contact our customer service team for assistance.

 

Delivery Time

  • Domestic Orders (United States): Delivery times for Standard Shipping within the United States typically range from 4 to 6 business days, depending on your location. Please note that processing times may vary based on order volume and stock availability.

  • International Orders: For orders shipped outside the United States, delivery times may vary widely by destination and can take anywhere from 10 to 20 business days. Customs processing may also impact delivery times, so please keep this in mind when placing international orders.

 

Shipping Restrictions

Due to international shipping regulations, we cannot ship batteries if an order contains only battery. If your order solely consists of batteries, it will not be eligible for shipping. We recommend purchasing batteries alongside other eligible items to ensure your order can be processed and shipped.

 

Lost or Damaged Packages

We take great care in packaging and shipping your orders. However, if you experience a lost or damaged package, please follow these steps:

  • Lost Packages: If your tracking information indicates that your package has not been delivered within the expected timeframe, please contact our customer service team. We will assist you in filing a claim with the courier and tracking down your order.

  • Damaged Packages: If your package arrives damaged, please take photos of the package and its contents, and contact us within 48 hours of receipt. We will work with you to resolve the issue promptly, which may include replacing the item or issuing a refund.

 

Return and Refund

For detailed information on our return and refund policy, please visit Return & Refund Policy.